Appendix A
Troubleshooting

ªNormally everything works fine, except for one particular word that Simon never recognizes.º 

·	Try retraining the word. If you still experience problems, try renaming the wordespecially 
	if it's a short word. 

ªI have two words that Simon always mixes up.º

·	Try retraining both words. If you still experience problems, try renaming one of the words
	especially if the two words sound similar. 

ªSimon does not seem to be listening;he doesn't respond to anything I say.º 

·	Make sure Simon is in Listening modeÐopen the vocabulary panel and select Listening. 

·	Check your microphoneif it's battery powered, you may need a new battery. Open Mail and record a message using Lip Service, then play back the message to make sure your microphone is working properly.

·	Too much backgroundnoise. Simon cannot differentiate between the background noise and your commands. Check the background noise by recording a message using Lip Service, then play back the message. Is your voice clearly audible above the background noise?

ªSimon was working fine, then all of a sudden he executed several commandsbut I didn't say anything!º

·	Quit, then start-up Simon Says again. Simon will re-evaluate the current level of background noise.

ªUNIX macros are not working properly.º

·	Check the Console in Workspace for error messages. 

·	Test your command in a shell window to make sure it works.